Sr. Technical Account Specialist, Motorola B2B

General Information

Req #

WD00064753

Career area:

Sales Support

Country/Region:

Poland

City:

Warsaw

Date:

Wednesday, May 15, 2024

Working time:

Full-time

Additional Locations :

• Poland

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

Lenovo Motorola is looking for a Senior Technical Account Specialist to join our Motorola B2B smartphone business in Poland.

Your primary duties are to Support Enterprise customers in Poland and remotely in EU on reported B2B technical issues; be responsible for technical escalations and working with our product development teams to deliver a working solution in a timely manner; technical pre-sales solution provider on Lenovo and Motorola Thinkshield products. You will build a deep knowledge of the B2B Motorola device product range and will be the ‘go-to’ person for many pre-sales technical requests.

Your will report to our Motorola Senior Business Development Manager based in the UK.

Your key responsibilities:

• Work with Poland and EU Account Sales teams to support Enterprise customers as part of the Sales process

• Act as focal point to the customer for technical escalations on Android Enterprise, AER, Android OS, specific handset features and Government and Regulatory certificates

• Collaborate with Enterprise KAMs in Poland to provide input against competition device analysis

• Complete enterprise features during tender documentation

• Understand and communicate the benefits and capabilities of our Enterprise portfolio and Motorola Thinkshield services to; Global Account Sales organization; Global Account Customers up to C- level engagement; Motorola WW product teams; OEM and solution business colleagues; Resellers, Alliance partners, Google and leading EMM providers

• Continuously maintain/enhance technical skills on relevant products and industry shifts and use cases for mobile phones in OEM environments

• Provide in-depth solution knowledge & product expertise of Motorola device product range to global account sales teams

• Provide ‘support’ for low level technical questions from Poland and EU Sales

• Attendance at relevant Industry events such as Mobile World Congress ( when applicable)

Your Qualities/Skills:

• Excellent product knowledge across Smartphones and Android Enterprise

• Have previous experience working in a b2b pre-sales support role

• Ideal to have Google Android certification, Professional

• Have hands on knowledge and experience of Android Enterprise device management solutions, Zero Touch enrolment and policies

• Superior problem solving & analysis skills, commitment & action oriented

• Strong knowledge of 5G applications, features, benefits and use cases

• Strong verbal and written communication skills in Polish and English; and Excellent customer facing skills

What Lenovo Motorola can offer you:

• An exciting job with great opportunities for success

• A good potential to grow both professionally and personally

• Very nice and stimulating office environment

• Performance based rewards & flexibility

• and much more!

We are looking forward to speaking with you!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations :

• Poland

• Poland